Faqs
Frequently Asked Questions
Everything you need to know about brandpollen's social media management service.
Getting Started
How quickly can I get started?
Do I need existing social media accounts?
Not at all! We can help you set up your profiles from scratch. We’ll handle everything from profile pictures to bio optimisation. Consider us your social media fairy godparents.
What information do you need from me?
Service Details
What types of content do you create?
We create it all:
- Static image posts with engaging captions
- Carousel posts for deeper storytelling
- Instagram posts
- LinkedIn articles and updates
- Facebook posts and events
- Seasonal and promotional content
Basically, if it goes on social media, we make it happen.
How far in advance do you schedule posts?
Can I request specific posts or topics?
Absolutely! Got a promotion coming up? New product launch? Team milestone? Just let us know through your client portal and we’ll incorporate it into your content calendar. Your portal has a handy request feature for exactly this.
Do you use AI in your content creation process?
Yes, we do utilise AI to enhance our services, but rest assured, you’ll always have real humans managing your social media! Our AI helps streamline processes and ensure efficiency, while our talented team crafts creative content and develops effective strategies.
So, while AI assists with research and optimisation, the magic happens with our dedicated professionals who know your brand inside out. Every post is reviewed and refined by real people who understand your business goals.
Do you respond to comments and messages?
Community management is available as an add-on service. Our standard packages focus on content creation and posting, but we can absolutely handle engagement for an additional £199/month.
Account Management
Will I have a dedicated account manager?
Yes, for our plans! You will get our fantastic support team who know your account inside out. Either way, you’re never talking to a stranger about your business.
How do I review and approve posts?
Through your personal brandpollen portal! You’ll get an email when new content is ready. Log in, review everything, request changes if needed, and hit approve. It’s easier than ordering takeaway, and much better for your business.
What if I don't like a post?
No worries! We include unlimited revisions on all plans. Just tell us what needs changing and we’ll fix it until you love it. We’re not happy until you’re happy.
Can I still post my own content?
Of course! Your social media accounts remain 100% yours. Post away whenever inspiration strikes. We recommend letting us know so we can work your posts into the content calendar for the best mix.
Technical Questions
How do you access my social media accounts?
Safely and securely! Through your personal brandpollen portal, you can connect your social media accounts. No password sharing required.
Which platforms do you support?
We currently support:
- Twitter/X
- TikTok
- Google Business Profile
Can I disconnect anytime?
Yes! You maintain full control of your accounts. Disconnect our access anytime from your social media settings. Though we’d be sad to see you go, we make breaking up easy.
Billing & Contracts
Is there a contract?
Nope! We’re month-to-month because we believe in earning your business, not trapping you in it. Cancel anytime!
When am I charged?
You’re billed monthly on the same date you signed up. All plans auto-renew until you decide to cancel. Think of it like your Netflix subscription, but for your business growth.
Can I pause my subscription?
Yes! Life happens. You can pause your subscription for up to 3 months without losing your onboarding information or dedicated team. Perfect for seasonal businesses or extended holidays.
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment processor.
Is there a setup fee?
Zero! Zilch! Nada! We believe in transparent pricing. The monthly fee is all you pay.
Results & Guarantees
Do you guarantee results?
We guarantee consistent, high-quality content that represents your brand beautifully. While we can’t guarantee specific metrics (nobody honestly can), our clients typically see increased engagement and growth within the first 90 days.
How do you measure success?
We provide monthly reports showing:
- Follower growth
- Engagement rates
- Top performing posts
- Reach and impressions
- Website clicks from social
Success looks different for every business, so we’ll work with you to define your specific goals.
What if I'm not happy with the service?
We offer a 14-day money-back guarantee. If you’re not completely satisfied within the first two weeks, we’ll refund your payment in full. After that, you can cancel anytime for future months.
Who Can Benefit
Is brandpollen right for my business?
If you’re a business owner who:
- Knows social media is important but lacks time
- Wants consistent, professional content
- Values their brand image
- Prefers to focus on their core business
Then yes, we’re perfect for you! We work with everyone from financial service professionals, consultants to restaurants, boutiques to B2B services.
Do you work with specific industries?
We work with all industries except those promoting adult content, illegal activities, or harmful products. We especially love working with:
- Professional services
- Retail & e-commerce
- Hospitality & restaurants
- Health & wellness
- B2B companies
- Non-profits
Still Have Questions? We’re Here to Help!
Services
- Social Media Management
- Content Creation
- Brand Strategy
- Social Media Audit